From question to paid,
in one conversation
Customers ask Duke what they need, pick what they like and pay without hunting for the cart or filling in long forms.
How an order happens
The same steps whether the customer types or talks.
- 1The customer asks for what they want, in their own words.
- 2Duke suggests products from your store and answers questions about them.
- 3Duke adds their choices to the cart, and the total updates as they go.
- 4They choose delivery or pickup, or dine-in at a restaurant.
- 5They pick how to pay. Duke reads back the total before they confirm.
- 6Online payments open your secure payment page. You confirm manual payments like mobile money yourself.
- 7The customer gets an order confirmation by email, and the order appears in your dashboard.
On your store
The chat and microphone are on every page of your DukeSell store.
In WhatsApp
Customers chat or send voice notes, and Duke sends a checkout link in the conversation. Stores use a shared DukeSell number; a number of your own is available on request and set up by our team.
Payments customers already use
Connect an online provider, accept manual payments, or both.
Online
Stripe, Paystack, Flutterwave, Hubtel, Mollie and Razorpay. In Ghana, Nigeria and South Africa you can also take Paystack payments without your own Paystack account.
Manual
Bank transfer, mobile money and cash on handover, confirmed by you.
Getting the order to the customer
Delivery
Set where you deliver and what it costs.
Pickup
Customers collect from your shop or another pickup point.
Your riders
Assign deliveries to your own riders.
Dine-in
Restaurant customers can order for dine-in with a table booking.
Live shipping rates
BetaShow carrier rates from Shippo at checkout. Buying labels and tracking aren't available yet.
Everyone knows where the order stands
For the customer
An order confirmation by email, and Duke can answer "where's my order?" in chat.
For you
Every order, payment and delivery in your DukeSell dashboard.
Turn conversations
into orders
Build your store and checkout in chat comes with it.
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