Hi there. Experiencing issues with your Duke app? Here are a few quick and easy steps to take in order to have your problem resolved depending on your issue.
Issues with Newly Placed Order Not Appearing on the App: Kindly reach out to customer service or any Duke representative you are in contact with and provide them with the Email receipt received after making the order and/or the transaction details from your MoMo transfer or bank account. After verification, you will be then instructed in what to do next.
Issues with Orders Taking longer than Expected to be Delivered: Go to your account and check the status of the order. Order statuses are updated depending on what is currently happening with your order and as such if there are any issues or delays, it’s always best to check first to see what the current status is (i.e. Out of stock, Customer unreachable etc.).
Issues with Profit payout not reflecting: Profits are paid out after 4 working days into your Duke account. The status of the order will be changed from “Delivered” to “Payout ready”, thus indicating that you can withdraw your profits from your Duke account. If profits take longer than 4 days, Kindly reach out to customer service or any Duke representative you are in contact with and provide them with the relevant details required such as the order number, time the order was delivered and any additional piece of evidence from your customer proving that they actually received the package.
Searching for Delivery Locations that aren’t on the app: For delivery locations that cannot be found on the app, simply select the region in which the location can be found in, e.g. Ikeja is in the Lagos, thus select Lagos on the app instead of searching for Ikeja. This mostly applies to orders outside of Accra and Kumasi.
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